FAQ'S

For a fantastic experience send doug INFO in an email dougsandiegosurf@gmail.com. IF your are booking a 7:30am or 3pm class this info is Mandatory and we need it as soon as you book!

We have a variety of boards and wetsuits to bring our Surfing Experiences. Please, share a little about yourself and any others in your group. Your answers help me determine what boards and wetsuits may be best for you. All the questions are important do not skip especially number 3 even though we are not selling T-shirts, YET. Educated guesses are fine.
  1. Surfers names / ages / Gender

  2. Approx Height and Weight

  3. T shirt size for wetsuits

  4. Are Surfers tourist or locals?

  5. Any special occasion, needs or FYI's for me?

Where do we meet?

At our Surf camp site between June 15 and Sept 2nd. 

At Pay parking lot 10 between sept 3rd and June 14th.

What time should I arrive?

Meet 10-15 minutes before your scheduled class at our beach camp near near lifeguard tower 10 at our surf camp with yellow tent with our logo.  Make sure to allow time for parking and walking to meet up spot.

 This logo is on our tent if this logo is not on Yellow tent you are in the wrong place.

Conditions for special offers, pics etc...

Special offer 35% off includes T shirts while supplies are in stock and booking was made direct online. One free t shirt per group. T-shirts will be available to order in mid July 2019. Pics and videos are only possible if ipad is working and surfers are reasonably safe, comfortable and competent in the water alone. The added value items are not part of fees, fees are for surfing instructions.

 


Do you have customer service?

YES, me, Doug. It is best to send me an email. Or you can text, If you need to hear my voice call me @ 951-303-1995. I rarely have my phone sound on as I am either driving to the beach, setting up, in the water or at the gym. I try to communicate periodically throughout the day and always try my best to call, text or email the same day prior to 7pm California time.

 What to bring?

Essentials: Towel, sunscreen, water AND a snug fitting swimsuit. This is usually not a problem for women. Men, should consider bike shorts, speedos or other tight fit. Baggy does not work with wetsuit. It’s very important to protect your feet, face and skin. Wear sandals, or shoes, or socks, (the sand gets hot!) 

 Where do we park? 

Best parking for 8:30 10:30 or 12:30 classes Is  pay lot 20 1000 N. Pacific st Oceanside Ca. 92054. MEET AT TENT BY LIFEGUARD TOWER 10. From Parking lot 20, Walk across street, turn right walk past condos and turn left before bridge walk to our surf camp site with our logo on our yellow tent.

Best Parking for 7:30am or 3pm classes is pay lot 10 1277 N. Pacific st Oceanside Ca. 92054. Meet @ 1277 N Pacific st Oceanside ca. 92054. I have a 2015 RED TOYOTA TACOMA LIC 13595W1. No logo displayed no tent just truck and gear. 

Free parking is an option Off Carmelo Street Oceanside Harbor Lot 4, 1200-1300 N Harbor Dr, Oceanside, CA 92054. Walk to 1277 N. If your class is at 7:30am or 3pm you have arrived. If your class is 8:30am 10:30am or 12:30pm Put the ocean on your right go to the sea wall, walk left to almost the end of lot and cross sea wall and slope / rocks on left side, cross river and walk to our campsite.

Wherever you park READ THE SIGNS and park in the space, do not hang out into fire lanes or park in spots for boat trailers or boat owners. Parking enforcement is serious business!


Do I need to bring my own equipment?

Just a wetsuit if you desire a perfect fit. We have a bunch so it's not necessary. That being said we do not guarantee an exact fit.


Do I need a reservation?

YES!  right here. Book IT.  If we have bookings we are at the beach and may have room for a walk up, if we do not have bookings we are surfing somewhere else or taking care of family etc. So don't take a chance book now.

 

What’s your refund policy?

In the rare event of beach closure or unsafe conditions we will reschedule you to the next available class that meets your needs. If this is not possible, we will send a refund in accordance to statements below

  1. We cancel. On A RARE occasion due to a beach closure or unsafe conditions and cannot reschedule we will refund 100%
  2. Cancel 48 hours prior and we will send a 100% refund.
  3. YOU Cancel 24 hours or less NO REFUND.
  4. NO REFUNDS FOR NO SHOWS. We do not refund payments for classes if you don't show up.
  5. Special offers and added value items like t shirts, pics and videos are not part of fees paid, they are considered value added items and have no $$$ value. The fees are for surfing lessons only. In the event we cannot provide special offer items there is no refund of any kind available.