FAQ'S

Do you have customer service?

YES, me, Doug. It is best to send me an email. If you need to hear my voice call  me @ 951-303-1995. I rarely have my phone sound on as I am either driving to the beach, setting up, in the water or at the gym. I do check my VM & Emails every 2 hours so I promise I will get back to you. Email is best so we can both have a record of our conversation and communicate at our own convenience. TEXT VS EMAIL, EMAIL WINS!

 Where do we meet? and What time should I arrive?

Meet 30 minutes before your scheduled class at our beach camp near 1277 N.pacific st oceanside ca. When you enter the parking lot by car look left you will see our yellow tent. If you walked across street at cross walk turn left at parking lot and walk south. Look over the little wall for our yellow tent we will be between the wall and lifeguard tower 10 toward ocean. Step over the wall and walk down the little rocky slope (wear sandals or something) then walk approx 130 feet on angle to our camp site.

 This logo is on our tent.


 What to bring?

Essentials:Towel, sunscreen, water AND a snug fitting swim suit. This is usually not a problem for women. Men, should consider bike shorts, speedos or other tight fit. Baggy does not work with wetsuit. It’s very important to protect your feet, face and skin. Wear sandals, or shoes, or socks, (the sand gets hot!) 

Non Essentials: Food, chair, hat, tent, umbrella especially if you’re hanging out for a while. If you have a rash guard, bring it. If you want a good fitting wetsuit rent one, or bring your own. I will have some wet suits in 20 + various sizes but I cannot promise you I will have your size. To make sure your wetsuit fits, you can rent one at one of the local surf shops the day before you class.


Where do we park?

Free parking is across from Joe’s crab shack. There is a two way pedestrian tunnel that also serves as a one way auto tunnel as you barely pass Joe’s. Joe’s is the first big building you will see as you enter the harbor area. Turn left at tunnel as you pass Joe's. Go very slow and easy watch for bikes and pedestrians it’s a small space. Wait and be patient until bikes and walkers clear the tunnel.Put 1277 N. Pacific st Oceanside Ca 92054 into a map app on your phone an pick walk. Read the where to meet instructions.

Pay parking is closer to the sand but can be difficult as it does fill up. You can drop gear and people then go back to free parking. To get there follow road past Joe’s Crab Shack and around the sports fishing and past the shops. Go slow and easy, lots of people walking, on bikes,  skaters etc. Paid parking cost $15.00 all day with hourly rate options as well. Lot 10 is closest to where you’re going. Lot 7 is just across the small beach street. There is also metered parking on the street. If you park in pay lot 7 or 10 do this: Park, pay, display, play. (big sign “pay here” on corner) Display (on drivers side dash face up) Play = go surfing!

Wherever you park READ THE SIGNS and park in the space, do not hang out into fire lanes or park in spots for boat trailers or boat owners. Parking enforcement is serious business!


Do I need to bring my own equipment?

Not really, unless you have a rash guard and or wetsuit. We have the boards, leashes wax, some wetsuits and some rash guards. 


Do I need a reservation?

On Monday's and Tuesday's a reservation is required. A reservation is best everyday! right here. Book IT. 

We do take walk ups any day we are at the beach and if we have the space and time available. Typically WED-Sun we are at beach, Monday's and Tuesday's require booking.

Private Surf PARTY events are reservation only.

What’s your refund policy?

In the rare event of beach closure or unsafe conditions we will reschedule you to the next available class that meets your needs. If this is not possible, we will send a refund in accordance to statements below. Rescheduling is always better, we keep some cash and you go surfing.

We will refund on products for any reason within 20 days of shipping. Products are towels, hats bags etc. Product must be returned at your expense to:

sandiegosurf.com 23947 Susana Way Murrieta ca. 92562

Products must be in same condition (new) and unused. We do not refund on products delivered to you and accepted at beach. Accepting is defined by taking the stuff with you. If you refuse acceptance when we hand you your goodies at the beach, for any reason we will refund your money.

  1. We cancel. On A RARE occasion due to a beach closure or unsafe conditions and cannot reschedule we will refund 100%
  2. Cancel 48 hours prior and we will send a 100% refund.
  3. YOU Cancel 24 hours or less NO REFUND.
  4. NO REFUNDS FOR NO SHOWS. We do not refund payments for classes or parties if you don't show up.
  5. RESCHEDULE at least 12 hrs in advance...we will do our best to find a way to get you surfing.