Do you have customer service?
YES, me, Doug. It is best to send me an email. If you need to hear my voice call me @ 951-303-1995. I rarely have my phone sound on as I am either driving to the beach, setting up, in the water or at the gym. I do check my VM & Emails every 2 hours so I promise I will get back to you. Email is best so we can both have a record of our conversation and communicate at our own convenience. TEXT VS EMAIL, EMAIL WINS!
Where do we meet? and What time should I arrive?
Meet 30 minutes before your scheduled class at the sand left side of pay parking lot 10 on the beach side of the Oceanside Harbor. Look for blue and or yellow tent with 1-2 11 foot yellow feather style banners next to it with sandiegosurf.com logo. We may be very near parking lot or to left as you face the water by tower 10.
What to bring?
Essentials: Swim suit, whatever you wear in the water should have a tie string or at least be rather snug. Spanks or bike shorts, speedos are good and work well under wetsuits. Oceanside is not a nude beach but sometimes the waves have minds of their own so tie strings and snug fit are a good idea. Loose fitting clothing under a wetsuit is not the best plan. You don’t want to lose your shorts, or top. Also it’s very important to protect your feet, face and skin. Wear sandals, or shoes, or socks, (the sand gets hot!) bring a towel, sunscreen & water. Of course you can buy Towels, hats, shirts and a beach bag here with our logo (when we have inventory) and we will deliver to you at the beach.
Non Essentials: Food, chair, hat, tent, umbrella especially if you’re hanging out for a while. If you have a rash guard, bring it. If you want a good fitting wetsuit rent one, or bring your own. I will have some wet suits in 20 + various sizes but I cannot promise you I will have your size. To make sure your wetsuit fits, you can rent one at one of the local surf shops the day before you class.
Where do we park?
Free parking is across from Joe’s crab shack. There is a two way pedestrian tunnel that also serves as a one way auto tunnel as you barely pass Joe’s. Joe’s is the first big building you will see as you enter the harbor area. Turn left at tunnel as you pass Joe's. Go very slow and easy watch for bikes and pedestrians it’s a small space. Wait and be patient until bikes and walkers clear the tunnel. From the free lot walk back through the tunnel and across the street then veer left until you get to the sports fishing shop. Turn right past all the shops and head to the beach. When you cross the street to the last parking lot, number 10 you will see tables and a shower on your right. We will be on your left towards middle or end of lot and forward 20-40 paces on to Sand. OR we will be close to tower 10. 200 yards Left of tower 12 and south of parking lot (left if you are facing water). Look for yellow and or blue tent, teardrop / feather banners with our logo.
Pay parking is closer to the sand but can be difficult as it does fill up. You can drop gear and people then go back to free parking. To get there follow road past Joe’s Crab Shack and around the sports fishing and past the shops. Go slow and easy, lots of people walking, on bikes, skaters etc. Paid parking cost $15.00 all day with hourly rate options as well. Lot 10 is closest to where you’re going. Lot 7 is just across the small beach street. There is also metered parking on the street. If you park in pay lot 7 or 10 do this: Park, pay, display, play. (big sign “pay here” on corner) Display (on drivers side dash face up) Play = go surfing!
Wherever you park READ THE SIGNS and park in the space, do not hang out into fire lanes or park in spots for boat trailers or boat owners. Parking enforcement is serious business!
Do I need to bring my own equipment?
Not really, unless you have a rash guard and or wetsuit. We have the boards, leashes wax, some wetsuits and some rash guards.
Do I need a reservation?
We do take walk ups if we have the space and time available.
Private Surf PARTY events are reservation only.
What’s your refund policy?
In the rare event of beach closure or unsafe conditions we will reschedule you to the next available class that meets your needs. If this is not possible, we will send a refund in accordance to statements below. Rescheduling is always better, we keep some cash and you go surfing.
We will refund on products for any reason within 20 days of shipping. Products are towels, hats bags etc. Product must be returned at your expense to:
sandiegosurf.com 23947 Susana Way Murrieta ca. 92562
Products must be in same condition (new) and unused. We do not refund on products delivered to you and accepted at beach. Accepting is defined by taking the stuff with you. If you refuse acceptance when we hand you your goodies at the beach, for any reason we will refund your money.
- We cancel. On A RARE occasion due to a beach closure or unsafe conditions and cannot reschedule we will refund 100%
- You Cancel 72 hours or more in advance of your class refund = 72%.
- YOU Cancel 48 hours in advance of class and we will refund = 48%.
- YOU Cancel 24 hours or less NO REFUND.
- NO REFUNDS FOR NO SHOWS. We do not refund payments for classes or parties if you don't show up.
- RESCHEDULE at least 12 hrs in advance...we will do our best to find a way to get you surfing.